Privacy Policy
Effective Date: 1 June 2025
Addimax (Pty) Ltd (“Addimax,” “we,” “us,” or “our”)
1. Introduction
Addimax is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, engage with our additive manufacturing services, or interact with us as a reseller of Farsoon equipment in South Africa. We collect only the personal information necessary to fulfill the purposes outlined in this policy, in compliance with the Protection of Personal Information Act, 2013 (POPIA).
2. Information We Collect
Personal Information: We may collect personal information, including your name, email address, phone number, and physical address, when you contact us, request a quote, or engage with our additive manufacturing services or Farsoon equipment offerings.
Order and Service Information: When you use our additive manufacturing services or purchase Farsoon equipment, we collect information such as CAD models, design files, order details, equipment specifications, and payment information.
Usage Information: We automatically collect data about your interaction with our website and services, including your IP address, browser type, operating system, referring URLs, device information, and usage patterns.
3. How We Use Your Information
Providing Services: We use your personal information to deliver additive manufacturing services, process orders for Farsoon equipment, respond to inquiries, and fulfill your requests.
Improving Services: Usage information helps us enhance our website, services, and user experience by analyzing user preferences and optimizing our offerings.
Communication: We may use your contact information to send you updates, service notifications, and marketing communications about our additive manufacturing services and Farsoon equipment, but only with your prior explicit consent. You may withdraw consent for marketing communications at any time.
4. Information Sharing and Disclosure
Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our services, such as payment processors or logistics partners. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Compliance: We may disclose your information to comply with legal obligations, respond to lawful requests, or protect our rights, privacy, safety, or property.
Data Breach Notification: In the event of a data breach, we will notify the Information Regulator and affected individuals as required by POPIA.
5. Your Rights and Choices
You have the following rights regarding your personal information under POPIA:
- Access: Request access to the personal information we hold about you and receive a copy.
- Correction: Request corrections to any inaccuracies in your personal information.
- Deletion: Request deletion of your personal information, subject to legal obligations.
- Objection: Object to the processing of your personal information where applicable.
- Third-Party Disclosure: Request details of third parties with whom your data has been shared.
- Opt-Out: Opt out of marketing communications by following the instructions in our emails or contacting us directly.
6. Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
8. International Data Transfer
Your personal information may be transferred to and stored in countries outside your jurisdiction, including South Africa, where our servers are located. We ensure that such transfers comply with POPIA Section 72, using contracts or other safeguards to provide equivalent protection.
9. Children’s Privacy
Our website and services are not directed at individuals under 18. We do not knowingly collect personal information from children without parental consent, in compliance with POPIA.
10. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for legal, operational, or regulatory reasons. Material changes will be communicated by posting the updated policy on our website.
11. PAIA Manual
In accordance with section 51 of the Promotion of Access to Information Act, 2000 (PAIA), our PAIA Manual, detailing the process for requesting information, is available for download on our website: Addimax PAIA manual download
12. Contact Us
For questions or concerns about this Privacy Policy or our data practices, please contact us at info@addimax.co.za.
Cookie Policy
1. Introduction
Welcome to the Addimax website. This Cookie Policy explains how we collect information through cookies when you visit our website.
2. What are Cookies?
Cookies are small text files stored on your computer or mobile device when you visit a website. They help us remember your preferences, understand website usage, and personalize content.
3. How We Use Cookies
We use cookies for the following purposes:
- Essential Cookies: Necessary for the website to function properly.
- Analytical/Performance Cookies: Allow us to analyze how visitors interact with our website to improve its functionality.
- Functionality Cookies: Enable us to remember your preferences to enhance your experience.
- Targeting Cookies: Track your website visits, pages viewed, and links followed to make our website and advertising more relevant to your interests. These are used only with your explicit consent, obtained via a cookie banner.
4. Your Choices Regarding Cookies
You can accept or decline cookies. Non-essential cookies, such as targeting cookies, require your explicit consent, which you can provide or withdraw via our cookie banner. Most browsers accept cookies by default, but you can modify settings to decline them, though this may limit website functionality.
5. Changes to Our Cookie Policy
We may update this Cookie Policy to reflect changes in our practices. Please review this page regularly for updates.
6. Contact Us
For questions about our Cookie Policy, please contact us at info@addimax.co.za.